Return Policy

We are concerned should you be unhappy with your purchase. We offer a 60 day money-back guarantee with a printed/emailed/screenshot proof-of-purchase. With fulfilment of the required conditions for the 60 day money-back guarantee, we will proceed with a 100% refund including the return postage. Just find the bold heading to locate the clause relevant to you.

1. Damages. The guarantee excludes temperature-sensitive products (perfume, oils, nibbles other than bags, soy melts and jewelry) which are not able to be resold. Communication is important to ascertain whether return of product is required. The returned product must be done within 2 days from receiving the product, and in it's original condition. Upon satisfactory receipt, we will proceed with a 100% refund including the return postage.
2. Change-of-mind is no problem to get a refund or exchange within 2 days from receiving the product. A return of product is required And a unopened package is recommended though not essential: if you repackage the item so that it appears to be in its original condition that is fine. This however excludes temperature-sensitive products (perfume, oils, nibbles other than bags, soy melts and jewelry) which are not able to be resold. The returned product must be done within 2 days from receiving the product, and in it's original condition. Upon receipt, we will proceed with a 100% refund including the return postage.
3. Not as described. If you feel the product were materially different from expectations, please describe your expectations within 3 days of receiving the order, by use of any contact button on our website. Unless we meet in person, place a physical publication (not online) from the last two weeks, with the date visible on it, next to your ID (passport, any Government-issued Photo ID, verification of your postal address and so on) Email the photograph of these two. We will decide whether a skype meeting is additionally required to authenticate your experience. This however excludes temperature-sensitive products (perfume, oils, nibbles other than bags, soy melts and jewelry) which are not able to be resold. The returned product must be done within 3 days from receiving the product, and in it's original condition. Upon receipt, we will proceed with a 100% refund including the return postage.
4. Not received. If you feel to have never received the product, we need: (a). documentation to verify your identity - passport, any Government-issued Photo ID, verification of your postal address and so on. Unless we meet in person, place a physical publication (not online) from the last two weeks, with the date visible on it, next to your ID. Email the photograph of these two;(b). also describe your experience;(c). we will decide whether a skype meeting is additionally required to authenticate your experience. This however excludes temperature-sensitive products (perfume, oils, nibbles other than bags, soy melts and jewelry) which are not able to be resold.
5. Not recognised. If you cannot recollect what a charge in your bank statement relates to and you feel that it originates from us, simply explain your understanding with any contact button on our website, within 24hours of receiving the order. Unless we meet in person, place a physical publication (not online) from the last two weeks, with the date visible on it, next to your ID. Email the photograph of these two. We will decide whether a skype meeting is additionally required to authenticate your experience. This however excludes temperature-sensitive products (perfume, oils, nibbles other than bags, soy melts and jewelry) which are not able to be resold.
6. Fraud. If you believe you did not authorise the purchase, such as your card information was stolen and used fraudulently, we need documentation to verify your identity - passport, any Government-issued Photo ID, verification of your postal address and so on. Unless we meet in person, place a physical publication (not online) from the last two weeks, with the date visible on it, next to your ID. Email the photograph of these two. We will decide whether a skype meeting is additionally required to authenticate your experience. This however excludes temperature-sensitive products (perfume, oils, nibbles other than bags, soy melts and jewelry) which are not able to be resold.
7. Admin error. Duplicate billing, incorrect amount billed or a refund which was promised but never processed. If any of these situations occurred, we offer a 60 day money-back guarantee with a printed/emailed proof-of-transaction. Simply explain your understanding with any contact button on our website. Unless we meet in person, place a physical publication (not online) from the last two weeks, with the date visible on it, next to your ID (passport, any Government-issued Photo ID, verification of your postal address and so on). Email the photograph of these two. We will decide whether a skype meeting is additionally required to authenticate your experience.
8. Custom Design. As these products are specific to the order/purchase, there cannot be any return or refund.
9. Oil leakage. This is no problem to get a refund or exchange within 3 days from receiving the product. Unless we meet in person, place a physical publication (not online) from the last two weeks, with the date visible on it, next to your ID. Email the photograph of these two, together with a clear close-up photo of the problem. If all ok then the refund or exchange is automatic.